Shipping and Returns Policy
1. Shipping
- Deliveries: We ship all orders via Fraktjakt, which collaborates with carriers such as PostNord, Schenker and DHL.
- Delivery areas: We deliver within Sweden (for international orders, contact us first).
- Delivery time:
- Basic products (skulls, T-shirts): normally shipped within 1–3 working days.
- Limited editions and unique artwork: shipped within 5–7 working days, as each copy is completed by hand.
- Shipping cost: The current shipping cost is displayed in the checkout before you complete the purchase. Free shipping may be offered during campaigns.
- Tracking: Once your order has been shipped, you will receive a tracking number via email.
2. Returns and right of withdrawal
- Right of withdrawal: As a consumer, you have a 14-day right of withdrawal according to the Distance Contracts Act, calculated from the day you received the goods.
- Conditions: The product must be in an unchanged condition and sent back in its original packaging. The customer is responsible for return shipping.
- Exceptions:
- Specially ordered or unique 1/1 products are not covered by the right of withdrawal.
- Used clothing cannot be returned for hygienic reasons.
- How to return:
- A. Contact us at info@kyrkbrand.se with your order number.
- B. We will send instructions and a return address.
- C. Once we have received and approved the return, the amount will be refunded within 14 days via the same payment method used for the purchase.
3. Complaints
- If an item is defective or incorrect according to the Consumer Purchase Act, contact us at info@kyrkbrand.se and we will help you.
- If a complaint is approved, Kyrkbrand is responsible for the return shipping and a replacement or new item will be sent out.
4. Contact
Questions about shipping or returns? Contact us:
Kyrkbrand
Email: info@kyrkbrand.se
Address: Trangången 61, 61163 Nyköping
Registration number: 559484-3236